Shipping, Returns and Refund Policy

Last Updated: July 17th 2026

Thank you for shopping with NavyaNari.

Every NavyaNari garment is thoughtfully designed and handcrafted with care. Many of our pieces are created in small batches or made to order, allowing us to celebrate slow craftsmanship while minimizing waste.

By placing an order on www.navyanari.com, you agree to the following Shipping, Returns & Refund Policy.

1. Our Production Philosophy

At NavyaNari, we believe beautiful clothing takes time.

Most of our garments are produced in small batches or made to order, allowing our artisans the time and care required for intricate Chikankari embroidery and thoughtful finishing.

Each piece may involve:

  • Handcrafted Chikankari embroidery
  • Natural fabrics
  • Skilled tailoring
  • Careful quality inspection
  • Hand finishing

Because production begins shortly after your order is confirmed, materials and artisan time are committed early in the process.

2. Order Processing

Made-to-Order Products

Processing time:

15–18 business days

Your garment is handcrafted especially for you before dispatch.

Ready-to-Ship Products

Processing time:

2–4 business days

Business days exclude Sundays and public holidays.

While we strive to dispatch every order within the estimated timeline, handcrafted production may occasionally require additional time.

You will receive:

  • Order Confirmation
  • Dispatch Notification
  • Tracking Details

via email.

3. Shipping

India

  • Complimentary shipping across India.
  • Orders are shipped through trusted courier partners.

Estimated delivery:

2–7 business days after dispatch

International Shipping

We ship worldwide through reliable international courier partners including DHL, FedEx and equivalent carriers.

Shipping charges are calculated during checkout based on destination and package weight.

Free international shipping may be offered during selected promotions.

4. Duties & Taxes

India

GST is included wherever applicable.

International Orders

International customers are responsible for:

  • Import duties
  • Customs charges
  • Local taxes
  • Clearance fees

These charges are determined by your country's customs authorities and are not included in the purchase price.

5. Order Tracking

Once your order has been dispatched, you'll receive:

  • Courier details
  • Tracking number
  • Estimated delivery date

You may also contact our customer care team for shipment updates.

6. Delivery

Please ensure your shipping address and contact details are accurate.

If delivery attempts fail due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery
  • Non-payment of customs duties

the shipment may be returned to NavyaNari.

Any additional shipping or customs charges required for re-delivery will be the customer's responsibility.

7. Order Cancellation

Orders may be cancelled within 24 hours of placement.

Once production has begun, cancellations are unfortunately not possible because:

  • Fabric has been allocated.
  • Artisan work has commenced.
  • Production costs have already been incurred.

Orders that have been dispatched cannot be cancelled.

8. Returns (India)

We hope you love your purchase.

However, if something isn't right, you may request a return within 7 days of delivery provided:

  • Item is unused.
  • Original tags remain attached.
  • Garment is unwashed.
  • Original packaging is intact.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Products made to order, customized garments and sale items are not eligible for return.

9. International Returns

Due to customs regulations and international shipping complexities, we currently do not offer refunds on international orders.

Exchanges may be considered on a case-by-case basis.

Customers are responsible for:

  • Return shipping
  • Customs charges
  • Duties
  • Re-shipping costs

10. Refund Policy

Once a returned product is received and inspected, we will notify you of the approval status.

Approved refunds will be issued as:

  • Original payment method (if eligible), or
  • Store Credit

depending on the reason for return and applicable payment regulations.

Shipping charges are non-refundable unless the return results from our error.

11. Exchanges

We gladly offer exchanges for:

  • Manufacturing defects
  • Incorrect product received
  • Size issues (subject to stock availability)

Exchange requests must be initiated within 7 days of delivery.

The garment must be unused and returned with original tags and packaging.

12. Sale Items

Products purchased during sale or promotional events are considered final sale.

These items cannot be:

  • Returned
  • Refunded
  • Cancelled

They may only be exchanged if they arrive damaged or incorrect.

13. Delays & Force Majeure

NavyaNari shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • War or civil unrest
  • Epidemics or pandemics
  • Customs delays
  • Logistics disruptions
  • Supply chain interruptions

Should such circumstances arise, production and shipping timelines may be extended.

Orders already in production cannot be cancelled or refunded solely due to delays resulting from these events.

14. Customer Responsibility

By placing an order with NavyaNari, you acknowledge that:

  • You understand our small-batch and made-to-order production model.
  • Production begins shortly after order confirmation.
  • Delivery timelines are estimates.
  • International duties are your responsibility.
  • You have reviewed this Shipping, Returns & Refund Policy.

15. Contact Us

For any questions regarding your order, please contact us:

NavyaNari
A Brand of Noor Mehrunisa Pvt. Ltd.

📧 Email: care@navyanari.com

Business Hours
Monday – Saturday
10:00 AM – 6:00 PM IST